Reminder messages are sent from the admin platform within a campaign. The campaign isn't a group of patients, rather it's the road in which a message travels TO your patients. Here are the steps to change the message:
Log into www.zingitsolutions.com
Click Messaging tab to the left of the screen
Click “Mobile Campaigns”
Choose the REMINDER campaign and click the edit icon in the left hand column
Click Interactive Messages
Your message will appear in a green box on the left hand side of the screen. Once you have changed the message, double check for spelling or any errors (examples below) and then click Update.
NOTE: Be careful when changing the wording as to not change the data merge fields. [ ~firstname~ ~date~ ~time~ ] IF you change these data merge fields, the platform will NOT drop in the information for your patient and your appointment reminder messages will be delivered with errors. Example:
Standard (correct) Message & translation:
Hi ~firstname~, your appt is ~date~ at ~time~. See you then!
Hi Bob, your appt is 1/1/18 at 2pm. See you then!
Edited (Incorrect) message & Translation
Hi ~ first name~, your appt is ~date~ at ~time. See you then!
Hi ~ first name~, your appt is 1/1/18 at ~time. See you then!
Even adding a simple space in the field or removing the tilde mark can trigger an error like you see above.