This video will walk you through the steps in the front desk workstation that you use daily:

If you are unable to opt a patient back in through the workstation, you can do so through the Dashboard. 

Here are the steps to opting the patient back in:

1. Go to and click the login button.  Enter your username and password

2. Select MESSAGING in the left menu bar, then select MOBILE CAMPAIGNS

3.  Click Opt-In next to the campaign they need to opt back into

4.  Enter the mobile number

5.  A box will update saying that you opted the number in! Close that box using the X in the right corner, and you’re good to go!

Email support if you need help