We're talking about 100% delivery for appointment reminders here! The Zingit Solutions platform is created with mobile delivery at it's core. However, every once in a while, a person will only give you a landline to which we can't send a text appointment reminder to.
That's where Voice Back Up Appointment Reminders come into play. If an appointment reminder is unable to be delivered (failed message or the person opted out of texting), or if the only number available is a landline, then the Zingit Solutions Voice Back Up Appointment Reminders will make a phone call for the person with the details of their appointment time.
This feature comes with all accounts that have automated appointment reminders. We'd be happy to set this up for you, you can request it by submitting an email to email@example.com.