Here are a few tips and tricks we tend to forget about when texting!
- Identify yourself!
- If you're sending a message to someone new, remember to identify yourself so you don't receive a "Who's this?" response.
- Don't be a pest!
- Texting should be our safe world, free of spam and annoying telemarketers. If you're attempting to send a message that requires two, three, four separate messages, ask yourself... ‘Would this many messages annoy me?’ Often times the answer is YES. If what you're looking to do is deliver a lot of information in one tiny text... go check out the Mobile Web Page section.
- Check your timing.
- Be considerate with the time you send your messages. If sent during dinner or in the middle of the night, they will be annoying like a telemarketing call!
- Spelling and grammar.
- There is no "undo" feature for text messaging. Make sure ‘your’ and ‘you're' are proper grammar and spelling are correct before sending a message.
- Relevant messages only.
- Keep contacts engaged with relevant information. If I don't have an appointment this weekend, I won't need to know about the parade that's happening. Make sure your text is relevant to the sender and you'll keep them engaged.
- Keep your workstation open.
- This will allow you to respond timely to requests to reschedule appointments.
- Open-ended questions lead to engagement!
- If you keep your questions open-ended "Is everything okay?" "Let us know how you're doing.", you're more likely to get a response, thus engaging in conversation!
- Secret reactivation tool: The Birthday Club!
- When someone replies with a "Thank You", get in there and have a conversation with them! Especially if they have not been in the office in a while, this is a great chance to connect and ask how they're feeling. You might be able to help!